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FAQ - SmartMobile™

Where do I find instructions on how to use SmartMobile?
A copy of the instructions is available on the alcohol monitoring page under the "Products" tab.
When does SmartMobile take pictures?
SmartMobile takes a picture during thetest cycle while you are providing your breath sample. Please remember that all people in the room must be dressed appropriately during the test cycle. You may receive an “abort” or a “test incomplete” result if you have a bright window or light behind you when taking a test, or if you are in a room that is too dark for your face to register the unit. SmartMobile does not take pictures at random.
What is a test window?
This is the time period in which your monitoring authority has decided you must provide a test. If you miss a test window, a violation will be recorded. As the test window nears the end of the allotted time, the unit will beep more frequently.
How do I know if SmartMobile is in a test window?
The right LED will flash green, the beeper will beep randomly, and the LCD will display “BLOW” along with a timer indicating how much time you have to take a test.
Can I take a test outside of a test window?
Yes, but taking a test outside of a test window will not reverse a missed test.
What does MISSED TEST mean?
A test with the result of “PASS” was not provided during a test window.
What are violations?
Violations are breath sample which contains alcohol and missed test windows. You have a limited number of violations each month. If you exceed your maximum number of violations, your unit will begin a violation countdown. You will be required to take your device to the nearest service centre before the countdown completes.
Where do I find information about my next appointment?
The appointment date and time is printed on the service receipt.
What does “LOCKOUT VIOL” mean?
The device is in lockout due to exceeding your violations limit. You will not be able to take a test and are required to have the unit serviced. We do not offer lockout codes for SmartMobile. You will need to take your device to the nearest service centre to have it calibrated.  
What does “LOCKOUT SRVC” mean?
The device is in lockout due to missing your service date. You are not able to take a test and are required to have the unit serviced. We do not offer lockout codes for SmartMobile. You will need to take your device to the nearest service centre to have it calibrated.
My unit won’t turn on. What do I do?
Plug the device into an electrical outlet or the USB port of a computer. If the battery is completely dead, it may take a few minutes to charge enough to turn on again. If the device was stored in extreme cold overnight, it may also take some time to warm up.
Why won’t the device allow a test when I blow?
In order to take a test, “Ready”, “Blow”, or “Test Required”must be displayed on your device. Make sure that your mouthpiece is aligned correctly and inserted all the way into the device. IF the device is uploading data to a cellular network or conducting internal tests, it may not be ready for you to take a test yet.
Why won’t my battery charge?
Sometimes, the charger cable may seem difficult to plug in. Make sure the proper sides are aligning and try again. DO NOT force the charger cable into the device.

For after-hours support please call 1300 256 900 option 2.